Privacy Policy

Last Updated: December 20, 2025

Coastal BC Lottery Hub ("we," "us," or "our") operates the website CoastalBCLotteryHub.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information. This policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as British Columbia's Personal Information Protection Act (PIPA).

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Province of residence (to ensure BC compliance)
• Age verification status
• Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

Coastal BC Lottery Hub uses the collected data for various purposes:

• To provide and maintain the Service: Including the management of your registration and the functionality of the interactive ticket tools.
• To notify you about changes: We may use your email to inform you of updates to our terms, policies, or website functionality.
• To provide customer support: Responding to your inquiries submitted through our Contact forms.
• To gather analysis: We use analytical tools to monitor the usage of our Service so that we can improve the user experience and content quality.
• To verify age compliance: Ensuring that all users accessing the site are 19 years of age or older, as required by British Columbia laws.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, such as the age verification memory. For more detailed information, please refer to our Cookie Policy.

4. Disclosure of Data

We may disclose your Personal Information in the good faith belief that such action is necessary to:

• Compliance with Laws: To comply with a legal obligation, such as a court order or subpoena from British Columbia or Canadian authorities.
• Protection of Rights: To protect and defend the rights or property of Coastal BC Lottery Hub.
• Safety: To prevent or investigate possible wrongdoing in connection with the Service or to protect the personal safety of users of the Service or the public.
• Liability: To protect against legal liability.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, including the use of SSL encryption for our forms, we cannot guarantee its absolute security.

6. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us (e.g., official BCLC websites or responsible gambling resources). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service does not address anyone under the age of 19 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 19. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Coastal BC Lottery Hub
500 Burrard Street
Vancouver, BC V6C 3A8
Canada
Email: [email protected]